We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.

  • " I was so impressed with the funeral director. She was right in there. It was if she had come to celebrate your mother's life." I then told a friend about a beautiful picture I saw framed by the long glass window of the funeral home. I saw six men walking tall and straight carrying mother's casket down the long walk leading to the awaiting coach followed by two little boys whom mother loved dearly. Your husband walked between them with a hand on each shoulder. Mark's sensitivity gave a beautiful touch and warmth as we said good-bye on a cold wintry day. Thank you to you and your gracious staff.

    Daughter Of Frances Griesbach, Toronto Ontario
  • You have made the whole funeral process a lot easier for us.

  • Thank you is not enough for all the help, kindness, guidance and sympathy shown to Margaret's family by Sara-Dale and Mark Hartshorn of Chatterson Funeral Home. You are a special pair.

    Mary Thompson, Collingwood Ontario
  • Words alone cannot express how much my family and I appreciate all you have done for us. So I offer you my sincere thanks.

    C. Potts, Nottawa
  • Mark & Saradale A sincere thanks from all the Mills family for your help & guidance through the funerals of Frank Mills and Sylvia Mills. Your integrity, your demeanor and easy manner were a relief to us all.Even all the legalities & preparations that are above and beyond the norm were gratuitously taken care of.Frank and Sylvia knew what they were doing when they requested Chattersons. They made it easier for us the children.

    Harold Mills, Collingwood Ontario Canada
  • Dear Sara Dale, Mark & Staff; Our words cannot adequately express our deep gratitude for your caring and professional help, at the time of Harold's passing, the public viewing and funeral. The authentic care given to our family is sincerely appreciated. May God bless you and your funeral business as you unselfishly serve others.

    Isabelle Freethy, Collingwood
  • Dear Sara-Dale and Mark, I have been meaning to write to you both to thank you for assisting me and my family at the time of my grandmother's passing on August 26. Your sensitivity, compassion shown to family and friends and the little details didn't go unnoticed. I am glad Grandma chose such a professional and caring team to support her family.

    Cathy Underdown, Barrie
  • Dear Sara-Dale & Mark: Words cannot express our sincere thanks to both of you (and your staff) in assisting our family with the funeral arrangements for our Mom and Grandmother, Teresa Heitman. We could not have planned it without your expertise, advice, and compassion. You helped us with all the little details and extras that we would not have thought about. Also, we appreciated receiving the gift of goodies from you, which we all enjoyed. We have received many wonderful comments regarding the funeral service and soloist. It makes us feel that Mom would have enjoyed it as well. We are proud to tell our friends and people that we know, how caring and compassionate the folks at Chatterson Funeral Home are, that they really care. We truly appreciated everything that you have done for us, to make this difficult time easier.

    John & Cheryl Thomas & Family, Collingwood Ontario
  • Words cannot properly express the thankfulness in my heart for all the wonderful help and generous spirit you shared with me after my Aunt Margaret Bremner's death last month. Every smile and gesture was sorely appreciated I wish every funeral home had staff so wonderfully gracious and giving and thoughtful as you.

    Mrs. Ann Yaxley
  • You guys do a wonderful job. You could show those big city funeral homes a thing or two.

    Cheryl Carruthers, Caledon
  • My family and I would like to thank Sara-Dale Hartshorn and the staff at Chatterson Funeral Home for their kind help, grace and thoughtfulness at a time when it was most appreciated. We are escpecially grateful to Sara-Dale for the sensitive and personal service she gave for my mother. We couldn't have asked for more. Thank-you again.

    Andy Strote, Toronto ON
  • Dear Mark & Sara-Dale: I just wanted to thank-you for all the loving care you gave to my husband Ray while he was in your care. The first time I met both of you, I felt at ease. You are very professional but compassionate as well. You have a very calming effect on the family, which helps us get through the hardest of times. Once again, thank-you for all you've done for us. You have no idea what it means to me. Sincerely, Joanne

    Joanne Sinotte, Waaga Beach, Ontario Canada
  • Dear Sarah-dale and Mark: Thank-you so much for all your support through our time of sorrow. You both made us all feel welcomed and gave us superb service. The attention,compassion and professionalism you gave was remarkable with the passing of Robert

    Joyce And Family, Collingwood Ontario
  • Sara-Dale and Mark: A very special thank you from the Parks/Baulke family to two wonderful people. You managed to make a very sad day, into a very memorable one for our family. Our father would have been very proud of all the extra TLC you provided for him and his family. Your compassion and professionalism did not go unnoticed. Once again thank you for your support and compassion, it will not be forgotten.

    Parks Family, Collingwood Ontario
  • Our dad, Charles North, was finally laid to rest beside our mother on Saturday in Oxford Centre. I want to thank you both on behalf of my family for assisting me when I was faced with dealing with the estate details back in September 2010. Your help and support is greatly appreciated.

    JoAnne North, Collingwood Ontario
  • I just wanted to say how great you made me and my family feel. You did such a great job and were so nice to us and truly cared. Thank you to you both.

    Melanie, Collingwood Ontario
  • Dear Sara-Dale & Mark: Just wanted to extend our thanks and gratitude for your sensitivity and professionalism while my father Henry Bortlis was in your care. The both of you make a very good team and are well suited for your roles. Sara-Dale,the service you put together, and led, was entirely appropriate for our circumstances and we appreciated all your kind words. I also think my nephew, Dillon, was the perfect choice to light the candle. I know it helped him enormously. BTW- Mark, you make the best coffee! Hank & Judi Wanders, Acton, On

    Judi Wanders, Collingwood On, Canada